Watching Netflix on Xfinity should be a great experience, but sometimes it doesn’t work out that way. If you’re having trouble getting Netflix to work on Xfinity, there are a few things you can try.
Make sure you have a strong and stable connection to the internet. One of the most common reasons for Netflix not working on Xfinity is a poor internet connection. Also, you can restart the Netflix app, try clearing the cache, log out, and again sign in. Finally resetting your router could get rid of you this problem.
Now let’s move on to the detailed fix:
Step 1: Check Your Xfinity Internet
The first thing you should do if Netflix isn’t working on Xfinity is to check your internet connection. A poor internet connection is one of the most common reasons for Netflix not working.
To check your internet connection, you can use a speed test tool like Speedtest.net. Simply go to the website and click the “Begin Test” button. The speed test will take a minute or two to complete.
If your internet connection is slow, then that could be why Netflix isn’t working on Xfinity. You may need to upgrade your internet plan or switch to a different ISP.
Step 2: Restart the Netflix App
If you’re still having trouble getting Netflix to work on Xfinity, try restarting the Netflix app. To do this, simply close the app and then reopen it.
Step 3: Clear the App Cache
If restarting the Netflix app didn’t work, try clearing the cache. This will remove any temporary files that may be causing problems.
To clear the cache on Android, go to Settings > Apps > Netflix and tap “Clear Cache”. On iOS, go to Settings > General > Storage & iCloud Usage > Manage Storage. Find Netflix in the list and tap “Delete App”.
Step 4: Check For Outages
Sometimes Netflix goes down for maintenance or there are server outages. When this happens, you won’t be able to stream anything.
You can check for outages on the Netflix Help Center. Simply go to the website and scroll down to the “Report a Problem” section. If there’s an outage, it will be listed there.
Also, check for the Xfinity outage map.
Step 5: Restart Your Router
By now, you’ve probably tried all the basic troubleshooting steps. If Netflix still isn’t working on Xfinity, the next step is to restart your router. This will clear any temporary data that may be causing problems.
To restart your router, simply unplug it from the power outlet and then plug it back in. Wait a minute or two for the router to boot up, and then try streaming Netflix again.
Step 6: Reset Your Xfinity Gateway
Sometimes restarting doesn’t work and therefore you need to reset your Xfinity gateway. This will restore your Xfinity gateway to its factory default settings.
In order to reset your Xfinity gateway:
- First, unplug the power cord from the gateway.
- Then, find a paperclip or a similar object.
- Next, locate the reset button on the back of the gateway. The reset button is usually recessed.
- Use the paperclip to press and hold the reset button for at least 15 seconds.
- Release the reset button.
- Finally, wait 2 minutes for the gateway to restart.
NOTE: If you have any questions or concerns about resetting your Xfinity gateway, please contact Comcast customer support for assistance.
Step 7: Contact Support
If you’re now sure that due to the Xfinity internet issue the Netflix app is not working then you need to contact the support. This can be done by going to the Xfinity Help Center and scrolling down to the “contact us” section. You can also find the phone number for customer support on Xfinity’s website.
How to Fix Netflix Frozen/Keeps Freezing/Crashing On Xfinity?
If your Netflix keeps freezing or crashing on Xfinity, there are a few things you can do to try and fix the issue.
The best way to fix Netflix when it’s not crashing is by resetting the app. To do this on Xfinity, press “A” and select “Reset Netflix” in order to start your process! This method is for smart tv users.
When you’re having trouble with Netflix on your Android, go to setting, locate your App, click to reset, and clear the cache, Now open up again.
How to fix Xfinity Netflix Sound/Audio/Volume Not Working/Lag?
If you are facing Xfinity Netflix sound/audio not working or lag issues, then there can be several reasons for that. It could be an issue with your Netflix account, or it could be an issue with Xfinity itself. In either case, here are a few things you can try to fix the problem:
First, try playing another title to see if the problem exists only for one specific movie or show. If it does not seem limited solely within that particular piece of content then please report back and let them know which platform/device (PC & Mac) as well as what device category – e toppings include Smart TVs; Blu-ray Disc players, etc., so there may be several possibilities!
Also, there are strong possibilities that the problem of this reason may hide in your smart tv instead of Xfinity internet or gateway. So we would suggest your reset your home network and tv as well.
Xfinity Netflix Keeps Logging Out/Signing Out/Kicks
I think in this case your Xfinity internet or gateway is not a culprit. First, you need to look at your user number. If Netflix on Xfinity keeps logging out, signing out, or kicking you back after a while then there could be too many people trying to use the same profile. This can happen depending on your subscription and they might have limited how many users per problem account is allowed which causes it when someone exceeds them in number!
Xfinity Not Showing Up/Available/Found On Netflix
When you can’t find Netflix on Xfinity, it could be that your box isn’t compatible with the app. Check the compatibility first:
- Open Xfinity App
- Go to the “App” List
- Now check for Netflix
- If it’s not available there that means Netflix isn’t compatible with your box
If the Netflix app is compatible and still is not showing up then make sure you have installed it on your tv. If this is not the problem, there is one option left – contact Xfinity or Netflix customer support, i would recommend you go for the Xfinity first.